Thursday, February 20, 2014

Frequently Asked Questions

The phones in the WIDA Client Services Center (CSC) are ringing off the hook, so wanted to answer three of the most common questions that we’re getting this time of year. 

So sit back, grab some popcorn (easy on the butter!) and enjoy the answers to your most common questions. Next month we’ll take a look at a few more questions, and with a little bit of luck we’ll be able to answer some of your inquiries before they even come up for you.

Question One: What’s my username and password?

Answer One: Good question! The short answer is, we don’t know your password. Not quite what you were expecting, but it’s true. As a security precaution, we can’t see any passwords. So if you lost yours, not to worry, you can retrieve it. Simply click on the “Forgot Password” button and you can have your username and a link for you to reset your password emailed to you. If you don’t get it within a few minutes, check your Spam or Junk Mail. If it’s still not there, give us a call or drop us an email and we’ll be happy to help you find it.  

Question Two: How long does it take to complete the training course and quizzes?

Answer Two: Another good question! And….we don’t have the answer to that one either. Well, not a definitive answer at least. Since it really all depends on how fast you read, how long it takes you to review all of the materials really depends on you. We can estimate that it might take you somewhere between an hour to an hour and a half, but realistically it could be shorter or longer than that. The most important part is that you know and understand how to administer the assessment to your students.

Question Three: If a student doesn’t have a Pre-ID label, what information do I need to fill out on the back cover of the test booklet?

Answer Three: Finally, one that we know the answer to! Basically, you need to fill out all of the boxes that directly pertain to your student. So if they don’t have any accommodations, you wouldn’t need to fill in the accommodations box. All of the boxes are explained in detail on pages 20-27 of the Test Administration Manual (TAM).

Well, that’s all for now. Thanks for all the hard work that you do. If you have further questions (you know you do) feel free to send us an email or give us a call. We’re open from 8:00am-5:00pm Central Time, Monday-Friday. 866-276-7735 or

-Your Friendly CSC Team

Question mark image from Flickr via Creative Commons

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