Thursday, April 10, 2014

I have a question. Who should I call? (Hint: Not Ghostbusters)

Matt & Blake answering your questions
Greetings once again from the Client Services Center (CSC). We love to answer questions and assist with quite a variety of inquiries. As you can imagine, we receive a lot of questions from all over the Consortium and around the world! Most of these we are able to handle on the spot without any problems. However, sometimes we need to direct you to another entity such as your state department of education, Metritech, or WCEPS. If it’s a time-sensitive question, it helps to know who best to address your question from the get go.

In this post we’ll give you an overview of the four broad categories of questions. Feel free to print this post and stick it next to your phone and share it with your colleagues. While you’re at it, consider officially following our Blog by clicking on the “Join this site” button on the right hand side of the page.

Contact Information
Types of Questions
 WIDA website

World-Class Instructional Design and Assessment
Toll-free: 1-866-276-7735

WIDA Consortium
Wisconsin Center for Educational Research (WCER)
University of Wisconsin-Madison
1025 W. Johnson Street, MD #23
Madison, WI 53706
  • ACCESS, MODEL or W-APT test administration questions
  • Understanding and interpreting the scores from these assessments 
  • Online training course for test administrators, including log in, navigating the course, and completing the training quizzes

Toll-free: 1-800-747-4868 
MetriTech, Inc.
Attn: Customer Service Representative
4106 Fieldstone Road
P.O. Box 6479
Champaign, Illinois 61826-6479
  • Pre-ID labels for the ACCESS test
  • Ordering ACCESS testing materials
  • Return shipping of the ACCESS test

 WIDA State pages

Your State’s Department of Education
Click on the map of WIDA states on the left or click HERE.  Once the new page opens, click on your state for contact information.
  • Obtaining a copy of your state’s Native Language Codes
  • Establishment of entry and exit criteria for ESL and/or bilingual services in your state
  • Test administration dates
  • Local professional development opportunities
  • Test administrator certification requirements for your state

 WCEPS website

Wisconsin Center for Education Products & Services
Toll Free: 1-877-272-5593

510 Charmany Drive
Suite 269
Madison, WI
  • ·         Ordering MODEL kits/replacement parts
    ·         Ordering CAN-DO Descriptor Booklets
    ·         Ordering Standards Books
    Obtaining a W-9 Form for materials they have ordered 

While this is not meant to be a comprehensive list of all possible questions related to testing, it is designed to give you a better idea of who to go to depending on the type of question that you have.  But if you aren’t sure, feel free to contact the us, the WIDA Client Services Center (CSC), and we’ll be happy to point you in the right direction.  

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